Tuesday, September 22, 2015

THE SPA CHRONICLES: Oops, I Did It Again

A discussion with my mad Aussie friend Kate is a glorious thing. Though the actual topics may vary, I can guarantee that there will be alcohol, belly laughs, judgement of those we deem unworthy, mutual appreciation, wisdom and encouragement both dispensed and given, and, well, alcohol. Actually, I suppose that pretty much sums up a discussion with any of my gurlfriends. Hm. Anyway...

While we talked of many things, we re-visited the topic of buying another spa many times. Ultimately, Kate's take on it was that I must trust my gut feeling about it. And, overall, my gut was sending me a resounding "no". And yet, there was a niggling something in the back of my mind, a glowing ember that would occasionally flare. A "what if?".

Upon returning to work in North America, even though I had decided against buying another place, I kept thinking about the idea. I had a discussion with Ajay via text about it, and he thought it was a terrible idea. "Oh Patrick. Not good. Bad location. No walk-in customer. Better to put all that money into Sai Roong instead." (Ajay can always be counted on to announce that the sky is falling). The topic would come up when Jen and I were enjoying an after-show cocktail, where I would again hash through the pros and cons.

I spun the idea around in my head for more than a week until I admitted that I must have some level of interest or I wouldn't still be thinking about it. So, I decided to let fate decide. Knowing that the owner wanted to walk away from the business to start a new life, I resolved to make him an offer of what I thought I could afford with the proviso that the purchase price would include everything: furnishings, appliances, decor, linens, website, domain name, Trip Adviser account, signage....absolutely everything. Oh, and I would pay him half the money immediately and the other half in three months. And to my great surprise, he accepted it. As it turned out, I didn't need the extra time to pay the second half of the money, which actually made the transition quick and seamless.

This new baby in the family meant some extra work for Mr. Long in the beginning, mostly administratively, but I didn't feel too badly about that since the lack of customers over the past few months left him very little to do to earn his salary. There has also been a little internal re-structuring in terms of staff. My initial plan was to run the new place as very exclusive, by appointment only, sending my boys over from Sai Roong only when there were appointments.  But Mr. Long started keeping it open for regular hours and business was great. So I now have Mr. Long at the new place but still managing both spas. Mr. Sit has also joined him, and we inherited Mr. Tom with the place as well. Mr. Nut is still at Sai Roong and his friend from Phuket will join him there soon. We've been running the new place since the beginning of September and it's been going very well, even with the massive rains that Samui has been having.

So, may I present the newest acquisition in my expanding empire, Prince Samui Spa...







Because I was not there for the actual hand-over of Prince Samui, I asked Mr. Long to do a photographic inventory of everything that we bought, and send me the pics. I woke up one morning to 29 pics sent to my phone. I scrolled through them, making a mental list of artworks, lighting fixtures, appliances, brick-a-brack,....and then had to double-take when I got to the last photo.


I immediately phoned Mr. Long,

Me: Um.....did we BUY the cats?
Long: Yes. Have to.
Me: Have to?
Long: Yes. But is ok. Live out back not in shop.
Me: Ok. So, comes with cats.
Long: Yes.

Anyone who saw the cat picture immediately wanted to know the cat's names, which, oddly, never even occurred to me. The next time I spoke with Long, I asked him if the cats had names. His response was characteristically economical, "No. No name." And so I have named them Ng, Saam and Song, the Thai words for one, two and three.

Saturday, September 19, 2015

THE SPA CHRONICLES: The Return, The Relax and the Surprise Offer...

If I were to tell any normal person (or as Pam calls them, Muggles) that I spent five days on a tropical island and didn't even go to the beach, they would judge me. Harshly.  But that is indeed what happened on my previous trip to Koh Samui.

Beautiful green island...sigh

 On that previous trip, I spent most of my time on my scooter going from spa to bank to lawyer to spa to furniture store to spa and, ultimately, to sleep so that I could do it all again the next day. Call it a non-stop-drama-buffet: steamed stress, fried jet-lag, jellied firings, sauteed meetings, mixed lawyer-ings, a full and varied selection.

Keeping all of that in mind, it was a joy to return to find that Mr. Long and the staff had lived up to their promises and reputations by keeping the spa clean, organized and running smoothly.  (Customers would be nice but that's another thing)

 It's good for me in that it means I can trust the staff that is in place. Bad for me in that I then have to find "owner/boss" tasks for myself to do in order to not become completely superfluous to my own business. So I put up the wallpaper mural that I had brought with me on the last trip.


Other than the wallpaper mural and a few small administrative details, there was precious little else to be done, to the point where I felt like I was interfering if I hung around too much. So that left playing, lounging and touristing as the only other options, with no complaints. And much needed playtime it was after an exhausting week and a half of 12 hour days leading up to departure.

Touristing...







Island hopping, courtesy of Colin's generous hospitality...
and his boat...


Cooking...




And eating...



Scooter blessing...

And there was, of course, plenty of drinking, (Pride Bar once again experienced their usual spike in red wine sales). It was all fun and games until the night before departure when I received a call from another spa owner that I know. He said, "You come talk to me. Maybe you want to buy my spa." This came out of nowhere and totally took me by surprise. I sputtered that I had absolutely no intention of buying anything, but I agreed to meet with him just to hear what he had to say. 

I arrived at his spa late in the evening and he made his case to me. He explained that he was tired of running the place, but mostly, he wanted to move to France and marry his boyfriend. I did a quick tour of the place, even though I had been there before, and paid more attention to details this time. It has always been, and still was, impeccably clean, and it's huge and beautifully decorated. We got down to nitty-gritty and had a talk about price. I explained to him that I was intrigued by the idea, but that I would need to do some thinking about it. My gut was saying, "Are you insane?? Get a grip, man!" But my sensible voice said, "Talk it out with your business guru, Kate, at Southcoast in Singapore. After all, it's her fault that you bought the first spa."